Returns & Exchanges
At QuasarMD, we stand behind our FDA-cleared light therapy technology and offer a 90-day satisfaction guarantee to ensure you achieve your skincare goals. If you are not completely satisfied with your results, we provide a streamlined return process for all eligible devices and accessories.
Initiate Your Request
Contact our dedicated QuasarMD support team via email or our online portal within 90 days of your purchase to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Device
Ensure the device is clean and securely placed in its original luxury packaging, including all power cords, protective eyewear, and instruction manuals.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Quality Inspection and Refund
Once our technicians verify the device's condition, we will process your full refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing